Other Issues

How can I check my network connectivity on Keet?

Open your profile to see your current network status:

Status	What it means
🟢 Stable network	You’re on a network that supports easy connections with all devices.
🟢 Stable network	You’re on a limited network, which may affect connections with other devices.
🟠 Unstable network	Unstable network, please check your internet connection.
🔴 Offline	You seem to be offline. On mobile, this may also appear as “You’re offline.”
⚪ Network status unknown	Network status unknown.

A “Stable network” status is informational only — no action is required on your part. It helps our team quickly diagnose the cause of any issues you might experience.

While offline, you cannot receive messages, voice calls, or video calls. Any messages you send will be delivered once you’re back online.

How do I update Keet to the latest version?

Keet is currently in Beta, so keeping the app updated is essential for the best performance and stability.

If an update is available, you’ll see a prompt within the app:

Make sure auto-updates for Keet are enabled in your mobile device’s app store.

I am not able to download a file on Keet

Ensure you have given necessary media access permissions to Keet.
Ask the person who shared the file to stay online.
Check your internet connection, restart the app and try loading the file again.

I cannot enter the group with an invite link

Ask the person who invited you to generate a new invite link or QR code and share it with you.

The group is stuck on loading

Check your network connectivity.
Restart the app and try entering the group again.

I am unable to access Keet Wallet

Keet wallet is under development.

If you are experiencing further issues, please submit a bug report to the 'Bug Bandits' group and our team will look into it.